Hospitality

Gamify Your Airbnb Hospitality

Or it might show up a little too late.

Sound Familiar?

Pesky Problem

Your thoughtful Airbnb hospitality arrives just a little too late.

Your Airbnb is loaded with thoughtful touches and generous hospitality. You really are the hostess with the mostest. Except…most of your kind gestures never get fully appreciated because they arrive just a little too late. Your guests keep discovering your thoughtful solutions after they’ve already solved for their absence.

Here’s a simple example. You have a variety of chargers available for guests to top up their devices. In this digitally dependent age of ours, you’ve already anticipated the moment where a guest realizes, “Oh shoot! I completely forgot my phone charger. It’s still plugged in at home!” You think, “No worries. I’ve got you.”

The problem is that your entire phone charger collection is tucked away in a nondescript drawer in the living room. By the time your guests stumble across them on day 3 of their stay, they’re already 72 hours into sharing the single charger someone remembered to pack. And yes. The situation has caused—shall we say—a bit of tension during the stay.

Let's Try This

Bite-Size Solution

Gamify your Airbnb hospitality and count up the “I placed this here for you” moments.

The solution is to place your thoughtful amenities in the exact spot where they’ll be needed. Make it a game: how many times can you create a moment where a guest needs something and then immediately discovers you’ve already thought of it? Tally up these “I placed this here for you” moments and see if you can up your score between each stay.

Here are a few examples:

Instead of tucking extra phone chargers in a spare drawer, plug them in and lay them across the nightstand, ready to charge phones overnight.
Post your Airbnb’s address on the fridge right next to the delivery takeout menus you’ve already gathered from your favorite local restaurants.
Instead of tucking the empty Brita filter in a cabinet, fill it up and place it in the fridge, ready to be used upon arrival.
Place an empty glass upside down on each nightstand coaster as a gentle hydration reminder for guests, especially at higher altitudes.
Provide an obvious basket or bench to hold the bed’s decorative throw pillows that won’t be needed while guests are actually sleeping.

5 Minutes

Here's Your First Step

Aim for a “ready-to-use” starting score of five.

Now it’s your turn. Walk through your space with a notepad and look for all of the thoughtful amenities you already provide that could be placed in a more obvious, just-in-time spot. Remember, if an amenity is never discovered by a guest, it’s like it never existed. See if you can come up with five new “ready-to-use” amenity placements. And then, each time you’re flipping your space, extend the game. Can you come up with just one more? Let the Airbnb hospitality games begin!

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bye-bye blindspots

The Ultimate Airbnb Checklist Collection

The number one question we hear from hosts is “What am I forgetting to put in my Airbnb?” This collection is the definitive answer to that question. In our signature product, we go room-by-room, step-by-step until your Airbnb is perfectly appointed and ready to impress. Bye-bye blindspots and hello happy guests!

free checklist!

Even the best hosts can forget a thing or two

Luckily all 15 of these common mistakes are super easy to fix. Grab your copy of the checklist below and dive on in!

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You’re an ambitious Airbnb host with a big heart. But on some days, hosting isn’t exactly what you had imagined. Maybe it’s overwhelming. Or isolating. Or just not making the kind of money you had envisioned. At Big Heart Hosting, we’re on a mission to help hosts like you thrive, not just get by. We create step-by-step resources that bring together the best hosting strategies from around the world. We’ll give you the knowledge and community you need to create the joyful, prosperous Airbnb you deserve.

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