Your Airbnb is loaded with thoughtful touches and generous hospitality. You really are the hostess with the mostest. Except…most of your kind gestures never get fully appreciated because they arrive just a little too late.

Time for a round of questions. (And be honest here.) When a new Airbnb booking request dings on your phone or your next round of visitors are just minutes away from checking in, which emotion

There’s a local breakfast joint in town covered in permanent marker. Everything is made of wood: the chairs, the booths, the floors, the walls. Each diner is encouraged to leave a signature, and thousands of

When you pick up your local guide and scan through the food recommendations, you can instantly picture each place. You can visualize the food, the environment, and the drive to get there. You could easily

You keep your passion projects to yourself (like a hotel employee). You’ve got talent. Several talents, actually. But you keep those passion projects separate from your role as a host. You’re mistakenly convinced that they’re

Your next guests are just minutes from your place, and their anxieties are up. In your listing, you said that dogs were allowed and as they booked, they were careful to let you know they

Let me set the stage. It had been years since we booked a trip. Literally. Years. We went into the covid-19 pandemic as a travel loving couple on the road so much that our neighbors

When your guests booked online, your standout amenity sealed the booking deal. They saw the hot tub, or the fire pit, or—in this example from our travels—the baby doll sheep, and were hooked. But now

Your guests are hangry. That is, they are angry because they’re hungry. And worse, they just walked in the door. Your guests’ travel day has finally come to a close, and as they enter your

Your guests forgot their swimsuits. Or their kiddo’s life jacket. Or maybe it’s their hiking boots. Or their winter coats. Now they’ve arrived at your Airbnb, and realized their mistake. They’re staring at your greatest

Your guests want to follow your house rules but…it’s not easy. Buried deep in your 70 line welcome text message or 30 page house manual is a collection of rules you want guests to follow.

Your welcome material game is on point. Just inside the door to your Airbnb, guests find a thorough house manual, an expansive local guide, and even a handwritten welcome note, all waiting to greet them.