The “Has Been” Airbnb: Why Proactive Maintenance Matters

Sound Familiar?

Pesky Problem

You own a “Has Been” Airbnb.

Story time. Every once in a while, our travel path leads us away from our typical Airbnb routine and back through the lobby of a hotel. Last month I had a solo trip for work. Jay would be at home on toddler duty and I would jet off for a few days of professional development and, more importantly, a few kid-free nights of room service and a king size bed.

The event coordinator had recommended the nearby Westin, and I had happily obliged. In their sprawling brand taxonomy, Marriott classifies the Westin under their “Distinctive Premium” division, and I set my expectations accordingly.

The lobby looked the part. Sky high ceilings, an attached Starbucks, and a fleet of shiny elevators. But when I got to my actual room, it didn’t take long to find the cracks that had been papered over. As the sun set, I opened my door to find a dated, dimly lit interior. In attempts to brighten it up, I discovered that the corner floor lamp had been left off for a good reason: it gave off a horrible neon light, which I immediately turned back off. Exhausted from the travel day, I tried to take a long, post-flight shower, but I quickly discovered that the bathroom had no ventilation to speak of. I remember thinking, “Well that can’t be a good long term strategy.”

When I went to order room service for dinner, I discovered that the room had two phones, but neither could actually make a call, despite repeated attempts to unplug and replug in every attached cord. Given my wet hair and pj status, I attempted to connect to the room service line with my cell phone by calling the hotel’s number advertised on the guide book they had set out, but was connected instead to a call center, who told me to call the very number I had used to call them. Finally, hunger drove me back into real clothes and down to the lobby. The folks at the front desk were kind and professional, but the food that arrived at my door an hour later was comically overpriced and soggy.

As I went to crawl into bed that night, I tried to decide which one I wanted to sleep in: the one closer to the startling heater that jolted awake every thirty or forty minutes or the one closer to the mini refrigerator’s incessant hum. (I’d been asked at the front desk whether I really needed the king room I had booked or would I be fine with two queens, to which my midwestern don’t-make-waves instincts immediately said, “Of course, of course, whatever works best for you!”)

I put one knee on the queen closer to the heater and the whole apparatus groaned with such a startling squawk, that I jumped back and left it in peace. The refrigerator bed it would be. As I tried to find sleep, I didn’t feel the serene, responsibility-free bliss I had anticipated when I booked the trip. I felt homesick. I missed my kid. I missed my husband. And I missed my bed, which is located in the perfect spot: far away from any refrigerator.

Let's Try This

Bite-Size Solution

Revitalize your space back to its glory days with a reinvestment strategy.

The point is this: the hotel used to be a premium hotel. The rooms used to be lovely. The phones used to work. The experience used to match the brand, the expectations, and the corresponding price tag. But at some point (long ago), the upkeep budget was slashed.

And this recent experience reminded me how many times we’ve seen the exact same scenario play out in Airbnbs. Places that were clearly exceptional four or five years ago have been diluted into mediocrity by the inevitable basic wear and tear of time. Squeaky beds, chipped paint, dingy throw pillows that were once stark white.

Here’s how this happens. There are plenty of hosts who make all of their investments in their space up front, but then proceed to pocket 100% of the profits thereafter. The lack of sustainability here is obvious from afar, but in the moment, it’s really easy to think, “This space is brand new! What could it possibly need?” And then never get around to sprucing up the place until the reviews start to take a noticeable hit.

The solution is to make a reinvestment strategy upfront. Create an intentional plan to set aside some portion of each stay’s revenue specifically for upkeep and improvements. You know the wear and tear will happen, and if you have the money set aside to actively maintain the space, you’ll be far less likely to brush off the warning signs that your space just isn’t as good as it once was. Remember, to keep being a money-maker for you, your place has to be able to book and impress your guests. Otherwise, you know the ending: the entire enterprise comes tumbling down.

5 Minutes

Here's Your First Step

Create a formula for your reinvestment budget.

So, as they say, the best time to plant a tree was 20 years ago. The second best time is today. If you’ve got a “Has Been” Airbnb on your hands, and you’re looking at thousands in necessary rehabilitation, set aside any blame or shame, and start by creating a formula for your reinvestment budget going forward.

What percentage of each stay’s revenue could you reasonably siphon off for maintenance and improvements? 5%? 10%? Make a plan and start implementing! Before you know it, your place will be back to its original vision. Or maybe, with a little bit more time, surpass even that and set a new personal best.

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Erin & Jay
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