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Hospitality

And what would you like to drink?

Picture walking into a nice hotel room. (Are you there?) Bright white bedspread pulled taut. Curtains tucked back letting in the natural light. The little paper-wrapped soap by the sink. Now the phone rings. It’s

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stained glass looking out onto a garden
Hospitality

Do Not Disturb

Your guests have arrived, they’ve settled in, and now you’re wondering, How much privacy do these folks want? Knowing full well, of course, that the amount of interaction these guests want is likely different than

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Hospitality

Share your Airbnb story like this

There are plenty of hosts we’ve stayed with who we’ve never met in person. And that’s totally fine! Between self check in, respecting guest privacy, and standalone properties, there are plenty of Airbnb stays that

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Online Listing

What’s your Airbnb’s one word?

Your Airbnb has so much to offer guests. But in attempts to document every last thing that might appeal to potential guests, your Airbnb listing has become muddled and generic. When guests scroll through your

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metallic alarm clock
Hospitality

The Best Airbnb Check Out Time

Your check out time is too early. (And it’s affecting your reviews.) Last week we talked about the importance of the first five minutes of your guests’ trip. Now let’s talk about the last few

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suggestion box and keys
Hospitality

The Suggestion Box Paradox

You’ve thought about setting out a suggestion box in your Airbnb before, but each time you consider it, you get uneasy. You wonder: “Doesn’t that just prompt guests to start critiquing the space? Do I

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