Sound Familiar?
Pesky Problem
You’ve overlooked the first impression.
How many hours have you poured into designing a fantastic experience for your guests? If we had to guess, we’d bet you lost count a long time ago. But what if we asked you: How many hours have you spent crafting your guest’s first impression? If you just hesitated, you’re not alone. Often hosts have spent so much time thinking about the overall guest experience, they’ve overlooked those critical first few minutes right after their guests have walked through the door.
Let's Try This
Bite-Size Solution
Leverage the five senses to create a stellar first five minutes.
Out of their entire trip, your guests’ first few minutes in your Airbnb carry disproportionate weight. Their initial gut reaction as they walk in the door will color—for good or bad—how they interpret the rest of their stay. So your goal becomes crafting a fantastic first impression. And, just as it is entering any new environment, arriving at an Airbnb is a fundamentally visceral experience. The easiest way to optimize that moment for your guests is to focus on the five senses: sight, smell, sound, touch, and taste.
5 Minutes
Here's Your First Step
Get inspired with examples from our “5 Senses in 5 Minutes” post.
Now to help you actually design your fabulous first impression, we’ve collected some of our very favorite examples from hosts around the world. To get your wheels turning, check out our blog post 5 Senses in 5 Minutes: How to Impress An Airbnb Guest the Moment They Walk in the Door. You’ll find examples for each sense to kickstart your first impression strategy.
P.S. Here’s our favorite quick win. One of the easiest ways to create a smooth first impression has to do with sight: leave a light on for your guests. A little low lamp light makes arriving after dark seamless. Especially as we head towards shorter days, this is such a simple trick to have in your hosting toolkit. It will transform a fumbling, frustrating entry into a moment of excitement to take in your beautiful space. Get more easy first impression tips here!