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Chatham, New York
I grew up next door to an Irish Catholic cop from upstate New York. When Jay and I knew we’d be venturing to the northeast
You’ve overlooked the first impression.
How many hours have you poured into designing a fantastic experience for your guests? If we had to guess, we’d bet you lost count a long time ago. But what if we asked you: How many hours have you spent crafting your guest’s first impression? If you just hesitated, you’re not alone. Often hosts have spent so much time thinking about the overall guest experience, they’ve overlooked those critical first few minutes right after their guests have walked through the door.
Leverage the five senses to create a stellar first five minutes.
Out of their entire trip, your guests’ first few minutes in your Airbnb carry disproportionate weight. Their initial gut reaction as they walk in the door will color—for good or bad—how they interpret the rest of their stay. So your goal becomes crafting a fantastic first impression. And, just as it is entering any new environment, arriving at an Airbnb is a fundamentally visceral experience. The easiest way to optimize that moment for your guests is to focus on the five senses: sight, smell, sound, touch, and taste.
Get inspired with examples from our “5 Senses in 5 Minutes” post.
Now to help you actually design your fabulous first impression, we’ve collected some of our very favorite examples from hosts around the world. To get your wheels turning, check out our blog post 5 Senses in 5 Minutes: How to Impress An Airbnb Guest the Moment They Walk in the Door. You’ll find examples for each sense to kickstart your first impression strategy.
P.S. Here’s our favorite quick win. One of the easiest ways to create a smooth first impression has to do with sight: leave a light on for your guests. A little low lamp light makes arriving after dark seamless. Especially as we head towards shorter days, this is such a simple trick to have in your hosting toolkit. It will transform a fumbling, frustrating entry into a moment of excitement to take in your beautiful space. Get more easy first impression tips here!
The number one question we hear from hosts is “What am I forgetting to put in my Airbnb?” This collection is the definitive answer to that question. In our signature product, we go room-by-room, step-by-step until your Airbnb is perfectly appointed and ready to impress. Bye-bye blindspots and hello happy guests!
free checklist!
Luckily all 15 of these common mistakes are super easy to fix. Grab your copy of the checklist below and dive on in!
You’re an ambitious Airbnb host with a big heart. But on some days, hosting isn’t exactly what you had imagined. Maybe it’s overwhelming. Or isolating. Or just not making the kind of money you had envisioned. At Big Heart Hosting, we’re on a mission to help hosts like you thrive, not just get by. We create step-by-step resources that bring together the best hosting strategies from around the world. We’ll give you the knowledge and community you need to create the joyful, prosperous Airbnb you deserve.
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I grew up next door to an Irish Catholic cop from upstate New York. When Jay and I knew we’d be venturing to the northeast
Imagine you’re Santa. (Feel free to picture the hat, the red velvet suit, the reindeer. After all, it’s that time of year!) Now, as Santa,
At Big Heart Hosting, we’re on a mission to help hosts like you thrive, not just get by. We create step-by-step resources that bring together the best hosting strategies from around the world. We’ll give you the knowledge and community you need to create the joyful, prosperous Airbnb you deserve.
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