Online Listing

Are you breaking promises made to your guests?

It happens accidentally all the time

Sound Familiar?

Pesky Problem

You’re breaking the promises you make in your photos.

How long has it been since you looked at the photos in your listing? If you’re racking your brain trying to recall a faraway date, keep reading! This bit of hosting advice is for you. As a host, photographing your space and uploading photos to your Airbnb listing is one of the earliest steps in the process. Once that step is done, it’s easy to let months, even years, slip by without revisiting them.

But for your guests, each photo you’ve posted, however long ago, is a promise. It says, this is what the space will look like when you arrive. Your pictures are fresh in each guest’s mind. Many guests will literally have looked at them again on the day they check in. And if the current reality of your Airbnb deviates from the pictures, guests can feel misled.

Let's Try This

Bite-Size Solution

Reference your own photos as you prepare your space.

Course correction here is surprisingly straightforward. Consider this brilliant strategy inspired by a Big Heart Hosting community member out of Virginia: simply use your listing’s photos as your reference guide when you’re preparing your Airbnb for your next guests. As you prep each room, just swipe through your photo reel to make sure the space matches the expectations you’ve set in your listing.

The truth is, you’ll never know exactly why these next guests booked your place. You just know that there was something in your listing that hooked them. By using your own listing as the goal post for preparing the space, you’ll maximize your chances of keeping the promises you’ve made to them.

5 Minutes

Here's Your First Step

Scroll through your photos and look for outdated pictures.

First things first. Grab your phone and scroll through your own Airbnb listing. Are there any outdated photos that jump out? If so, get them out of there and replace them with updated photos.

And on the off chance you’re thinking: Well sure, these are outdated. But it doesn’t matter. The space is so much better than this now, none of my guests will be disappointed when they walk in! Then drop everything and go get new photos of your updated space, pronto! You may not have disappointed guests, but you’ve definitely been leaving good money on the table.

INSPIRED BY you

This week’s Big Heart Hosting post was inspired by Jonathan, an Airbnb Superhost in Keswick, Virginia, USA. Just click here to explore the full listing.

get social

save or share this post

keep reading

ready for the next one?

bye-bye blindspots

The Ultimate Airbnb Checklist Collection

The number one question we hear from hosts is “What am I forgetting to put in my Airbnb?” This collection is the definitive answer to that question. In our signature product, we go room-by-room, step-by-step until your Airbnb is perfectly appointed and ready to impress. Bye-bye blindspots and hello happy guests!

free checklist!

Even the best hosts can forget a thing or two

Luckily all 15 of these common mistakes are super easy to fix. Grab your copy of the checklist below and dive on in!

WELCOME TO

big heart hosting

we help hosts thrive

You’re an ambitious Airbnb host with a big heart. But on some days, hosting isn’t exactly what you had imagined. Maybe it’s overwhelming. Or isolating. Or just not making the kind of money you had envisioned. At Big Heart Hosting, we’re on a mission to help hosts like you thrive, not just get by. We create step-by-step resources that bring together the best hosting strategies from around the world. We’ll give you the knowledge and community you need to create the joyful, prosperous Airbnb you deserve.

Erin & Jay

EXPLORE BY

Five Senses in Five Minutes: How to Impress an Airbnb Guest the Moment They Walk in the Door

This post is all about creating a fabulous first impression for your guests! As we’ve moved from Airbnb to Airbnb, we’ve noticed how these clever hosting