Hospitality
How to Create Intuitive Airbnb House Rules
Your guests want to follow your house rules but…it’s not easy. Buried deep in your 70 line welcome text message or 30 page house manual
You don’t know how bad Airbnb can get.
Your Airbnb is a delight. And so were the handful of other Airbnbs you’ve visited. Sure, you could have given those hosts a few pointers, but when it came time to leave that review, you didn’t hesitate to hit those five stars. And while this is all wonderful (we’d never wish a bad stay on you!) it can leave a big empathy gap between you and your guests. When folks land on your porch and seem on edge, you might very well take it personally. What are they worried about? Haven’t they heard: your Airbnb is a delight!
Give apprehensive guests the benefit of the doubt.
When folks arrive at your doorstep with their hackles up, we’d bet it has nothing to do with you and a lot to do with bad experiences they’ve had before. Traveling with Airbnb can feel a little bit like a grab bag, especially when you’re booking on a tight budget.
Once a guest has been burned, their trepidation goes up. They’ll arrive at your place on the lookout for red flags. Your job is simply to diffuse the situation. Give folks the benefit of the doubt and extend the olive branch first. Your kindness will ease their fears, and they’ll be on to having a good stay before they know it.
Read our post about our five worst stays.
After living fulltime in Airbnbs, we’ve experienced more than our fair share of rocky stays. We’ve seen the fringes, the worst as well as the best of this community of ours. So if you’re looking for a little insight into how it feels from the guest’s perspective when things go wrong, start here: Bad Airbnbs and Buyer’s Remorse: The Five Stays We Wish We Could Take Back.
This series of short stories will let you walk a mile in a guest’s shoes without actually having to go through these rough and tumble stays. Get ready for a healthy dose of empathy. And a few laughs. (Seriously, this post has a vintage Darth Vader poster, a mouse, and canned possum. It’s definitely worth a scroll.)
The number one question we hear from hosts is “What am I forgetting to put in my Airbnb?” This collection is the definitive answer to that question. In our signature product, we go room-by-room, step-by-step until your Airbnb is perfectly appointed and ready to impress. Bye-bye blindspots and hello happy guests!
free checklist!
Luckily all 15 of these common mistakes are super easy to fix. Grab your copy of the checklist below and dive on in!
You’re an ambitious Airbnb host with a big heart. But on some days, hosting isn’t exactly what you had imagined. Maybe it’s overwhelming. Or isolating. Or just not making the kind of money you had envisioned. At Big Heart Hosting, we’re on a mission to help hosts like you thrive, not just get by. We create step-by-step resources that bring together the best hosting strategies from around the world. We’ll give you the knowledge and community you need to create the joyful, prosperous Airbnb you deserve.
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Your guests want to follow your house rules but…it’s not easy. Buried deep in your 70 line welcome text message or 30 page house manual
This was the third Airbnb we visited and to this day the Fawn Road Carriage House serves as the benchmark against which all other Airbnbs
At Big Heart Hosting, we’re on a mission to help hosts like you thrive, not just get by. We create step-by-step resources that bring together the best hosting strategies from around the world. We’ll give you the knowledge and community you need to create the joyful, prosperous Airbnb you deserve.
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