Sound Familiar?
Pesky Problem
You don’t know whether your guests want to connect or be left alone.
Your guests have arrived, they’ve settled in, and now you’re wondering, How much privacy do these folks want? Knowing full well, of course, that the amount of interaction these guests want is likely different than the guests who checked out yesterday and the folks booked for the upcoming weekend.
When you’re a host living on the same property as your Airbnb, it can be difficult to gauge just how much interaction or seclusion each new set of guests wants. You don’t want to intrude just as much as you don’t want folks to feel ignored.
Let's Try This
Bite-Size Solution
Build in “do not disturb” signals your guests can leverage.
Quick tangent. (Stick with us. We promise this is related!) The beauty store Sephora made headlines several years back when they started setting out two different shopping baskets for their customers, one in red and one in black. Above the red baskets, the sign read, “I would like to be assisted!” And above the black baskets, the sign read, “I would like to shop on my own!”
Stop and think about how brilliant this is. By simply offering customers an easy way to passively share their desires, Sephora’s employees are able to connect with the customers looking for guidance and socialization while simultaneously creating the solitary browsing experience many shoppers seek.
Now back to how this relates to your Airbnb. This strategy immediately came to mind after connecting with J’Anne and Mark, superhosts with a beautiful guest suite in Gilbert, Arizona. Their house is also on the property and has windows that open up to outdoor spaces they share with guests, like the pool, backyard, and patio. They are super social folks eager to chat with guests looking to connect. (Their pup Otis is happy to help start the conversation.)
But they also want to give their guests the ability to dial up their privacy as much as they’d like. To that end, they’ve not only included blinds on all the windows in the guest suite, but added blinds to the exterior of their own patio door. Guests looking for a little more seclusion can actually close these from the outside and signal they’d like a little alone time. Brilliant.
5 Minutes
Here's Your First Step
Brainstorm ideas for passive communication methods.
If you live and host on the same property, set a timer for five minutes and brainstorm different methods you could use to empower your guests to signal that they’re looking for more or less togetherness. Ask yourself, how can guests adjust their physical surroundings to create the seclusion or engagement they want most?
INSPIRED BY you
This week’s Big Heart Hosting post was inspired by J’Anne and Mark, Airbnb Superhosts in Gilbert, Arizona, USA. Just click here to explore the full listing.