Business
Myth Buster #3: Your Airbnb Competition Looks Like You
The first time I encountered the concept of an Airbnb megahost, Jay and I weren’t traveling. I was just going over to a friend’s new
You’re worried a suggestion box primes guests to be critical.
You’ve thought about setting out a suggestion box in your Airbnb before, but each time you consider it, you get uneasy. You wonder: “Doesn’t that just prompt guests to start critiquing the space? Do I really want to ask my guests to focus on negative things while they’re visiting? Plus can’t they just say this stuff in the app when they leave a review.” We can completely understand these doubts. And after all the work you’ve invested in your Airbnb, setting up an avenue for potential criticism can feel particularly disheartening.
Flip the script. Guests love an invitation to share their thoughts.
But here’s the catch. When the vast majority of guests see a suggestion box, it doesn’t make them shift gears into a negative critic. Paradoxically, it actually has the opposite effect. It primes folks with rose-colored glasses from the moment they see it. All humans love to be genuinely asked: “What do you think?”
By setting out a suggestion box, you demonstrate to your guests that you truly care about making an amazing experience for them. You’re saying: “I see you and your perspective is valuable.” Plus you’re offering an old-school, analog opportunity to connect, which feels much more human than a templatized prompt from a tech giant asking for more feedback. And here’s the funny thing: most guests won’t leave any suggestions at all. But! Every single one of your guests will appreciate the fact that you asked. That’s the magic: the invitation, the recognition, the humility. You know: the humanness of this whole Airbnb endeavor.
Set out a friendly suggestion box in the entryway.
Ready to create those rose-colored glasses? This will just take you a few minutes to prepare. Pick a small container or bowl that can serve as your suggestion box. Label it and set it out along with a little stack of papers and a few pens. We’d recommend putting it as close to the entryway as possible so you impress guests as soon as they arrive. Finally, add a personal note from you with instructions. This can be as simple as a sticky note that says something like: “We’re always looking to improve our Airbnb! Got any ideas? We’d love to hear your thoughts. Just leave us a note here. Thank you!”
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You’re an ambitious Airbnb host with a big heart. But on some days, hosting isn’t exactly what you had imagined. Maybe it’s overwhelming. Or isolating. Or just not making the kind of money you had envisioned. At Big Heart Hosting, we’re on a mission to help hosts like you thrive, not just get by. We create step-by-step resources that bring together the best hosting strategies from around the world. We’ll give you the knowledge and community you need to create the joyful, prosperous Airbnb you deserve.
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The first time I encountered the concept of an Airbnb megahost, Jay and I weren’t traveling. I was just going over to a friend’s new
Picture walking into a nice hotel room. (Are you there?) Bright white bedspread pulled taut. Curtains tucked back letting in the natural light. The little
At Big Heart Hosting, we’re on a mission to help hosts like you thrive, not just get by. We create step-by-step resources that bring together the best hosting strategies from around the world. We’ll give you the knowledge and community you need to create the joyful, prosperous Airbnb you deserve.
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